Hook repair Where’s the catch?

Whether it’s a broken hook or torn loops. We expertly replace hooks, loops or eyelets, without damaging the GORE-TEX or leather lining. To replace the respective part, we open the shoe between the upper material and the lining and rivet the replacement part. The opened seams are then resewn.

Image photo with the ROCKET, Bild Update Martin Feistl 2019

“An important, up-to-date indication of being able to repair the No. 1 wear-and-tear component on as many shoes and boots as possible.”

Martin Feistl | LOWA ACTIVE Team

Which parts of my shoe can be repaired?

How it works

The first point of contact for all repairs within the warranty is your LOWA specialist retailer. Thanks to their expertise, your retailer can best judge what steps to take, or if your boots should be sent for repair or to make a complaint. If it is a complaint within the warranty, then take the boots to the retailer or send them in if they were purchased online or elsewhere (all retailers can be found here). Always attach a copy of the receipt to the boots and a short letter describing the problem. The retailer will then look after the rest of the complaint process.

Your shoe is no longer covered by the warranty, or you want to have it repaired?
We’ll be happy to assist you!

  1. preparation_clipping

    Preparation
    Remove the insole and laces from the footwear.

  2. packing_clipping

    Packaging
    Pack your shoes in a box. Attach a short letter to the box, in which you briefly explain what repair should be carried out on your footwear. Please don’t forget to give your own address.

  3. shipping_clipping

    Shipping
    Send the package insured to the following address:

    BONGE OY
    Service Department
    Itälahdenkatu 25
    00210 Helsinki

  4. waiting_clipping

    Wait
    Now you need to be patient. Your repaired shoes and invoice will be sent back to your home within around 2 to 3 weeks.

  5. contact_clipping

    Contact
    Would you like to have something else on your shoe repaired, or do you have a special question? Contact us, and we can talk about what you need to do.

Do you have any other questions?

Send us a message. We’ll be happy to help.

Please view the right to be informed section of the General Data Protection Regu­lation for questions related to the collection, processing and usage of your personal data or questions related to information, recti­fication, blockage or erasure of data. We inform you about the key aspects of data processing in this privacy information.
You can revoke your agreement to the data storage at any time. Just send an email from your email address, your contact data and the subject: “Revocation of data storage” to (e-mail: datens­chutz@lowa.de)